Privacy Policy

Introduction

This Privacy Policy explains how Mortar (“Mortar”, “we”, “us”) collects, uses, and protects information when you visit mortar.design or use our project and budget management software for interior designers.

Please note: this is a working draft pending legal review. It describes our intended practices in general terms and will be updated with specifics before launch. If anything here is unclear, contact us at privacy@mortar.design.

Information We Collect

We collect information in a few straightforward ways:

• Information you provide. When you create an account, contact us, or submit a form, you may give us details such as your name, email address, company name, and the contents of your message.
• Project data. If you use the application, we store the project, budget, and client information you add so the product can do its job.
• Usage and device data. Like most websites, we automatically receive information such as your browser type, pages viewed, and general interaction patterns through analytics.

How We Use It

• To provide, operate, and improve the Mortar service.
• To respond to your enquiries and provide customer support.
• To understand how the site and product are used so we can make them better.
• To send you service-related communications, and marketing only where you have opted in or where permitted by law.
• To keep the service secure and to meet our legal obligations.

Cookies & Analytics

We use cookies and similar technologies, and we use PostHog for product and site analytics to understand how people use Mortar. This helps us see which features are useful and where people get stuck.

For more detail on what we set and how to control it, see our Cookie Policy.

Data Sharing

We do not sell your personal information. We share it only where needed to run the service:

• Contact form data is emailed to our team so we can respond to you.
• Service providers who help us operate the product (for example, hosting and analytics) process data on our behalf under appropriate obligations.
• Legal reasons, where we are required to disclose information to comply with the law or protect our rights.

Security

We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and to limit access to those who need it to do their jobs.

Your Rights

Depending on where you live, you may have rights over your personal information, including to:

• access the information we hold about you;
• ask us to correct or delete it;
• object to or restrict certain processing;
• withdraw consent where processing relies on it.

To exercise any of these, contact us at privacy@mortar.design.

Contact

Questions about this policy or your data: privacy@mortar.design, or reach the team at hello@mortar.design.